Strategic Initiatives Director

Jan Richards, Strategic Initiatives Director
Jan Richards, principal of J. G. Richards Consulting, helps Bay Area companies clarify their vision, goals and priorities, create strategic and action plans, and implement strong and effective process management. Client results include higher revenues, lower business costs and complexity.

For clients focused on achieving world-class excellence, Jan provides assessment and business improvement leadership based on the Malcolm Baldrige National Quality Award criteria. She also works with firms growing or changing more rapidly than they were prepared to. For these clients, Jan simplifies their operations so they can focus resources of time, money, talent and attention on their key short- and longer-term plans and challenges.

Jan has consulted for more than 10 years with clients in the high tech, biotech, financial services and Internet arenas. She has an MBA from UC Berkeley and a BS in journalism from Iowa State. She was a national Baldrige Award examiner for five years and a member of three site visit teams that evaluated finalists for the Baldrige Award.

Prior to starting her consulting business, Jan worked seven years at Apple Computer evaluating, recommending and implementing improvements in key business processes in product development, manufacturing, distribution, finance and administration, and sales and marketing. jan@jgrichardsresults.com, 408-249-7287